Refund policy

Refund Policy

Last Updated: May 8, 2026

By placing an order on ricklondon.com, you confirm that you have read and agree to this Refund Policy.

Policy Summary

  • Return Window: 30 days from delivery
  • Refund Processing Time: Within 7 business days after your return is received
  • Return Shipping: Customer is responsible for return shipping costs (unless the item is faulty or incorrect)
  • Restocking Fees: None

Eligibility

To qualify for a return:

  • Items must be unworn, unused, and in original condition
  • All tags must be attached
  • Original packaging should be included where reasonably possible
  • Items returned in poor condition or showing signs of wear may not be eligible for a refund

Returns for Change of Mind

If you change your mind:

  • The customer pays return shipping costs
  • Refunds are issued to the original payment method
  • Refunds are processed within 7 business days of receiving the returned item

This does not affect your statutory rights under applicable consumer law.

Returns Process (US Orders)

1. Start Your Return

Email support@ricklondon.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

2. Pack Your Item

  • Include your order number inside the parcel
  • Use original packaging where possible (not mandatory)

3. Ship Your Return

Send your item to:

Rick London Returns
5230 S 19th St
Lincoln, NE 68107
USA

4. Keep Proof of Postage

Please retain your proof of postage or tracking details until your refund has been processed.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect:

  • Contact us as soon as possible at support@ricklondon.com
  • We will arrange a free return where applicable
  • You may choose either a replacement or a full refund

Exchanges

For the fastest service:

  • Place a new order for the item you want
  • Return the original item following the standard returns process
  • If you prefer a direct exchange, please get in touch with us, and we will assist, subject to stock availability

Refund Timing

  • Refunds are issued to the original payment method
  • Refunds are processed within 7 business days of receiving the return
  • Your bank or card provider may require additional time to post the credit

Sizing & Colour Disclaimer

  • Size charts and product images are provided for guidance only
  • Minor colour variations may occur due to screen settings or lighting
  • Colour variation alone is not considered a defect
  • Please contact us before ordering if you require sizing assistance

Pre-Shipment Cancellation

If your order has not yet been dispatched, please contact us as soon as possible. We will attempt to stop dispatch and issue a full refund where feasible.

Contact Information

Email Support
support@ricklondon.com

We typically respond to all emails within 24-48 business hours. For faster assistance, please include:

  • Your order number (if applicable)
  • A clear description of your inquiry
  • Any relevant attachments or screenshots

Phone Support
+1 857-491-8535

Business Hours:

  • Monday - Friday: 9:00 AM - 6:00 PM EST
  • Saturday: 10:00 AM - 4:00 PM EST
  • Sunday: Closed

Registered Business Address

Registered Office
Regal Regency LLC
8 Regency Rdg
Andover, MA 01810
USA

Warehouse Address
5230 S 19th St
Lincoln, NE 68107
USA

For more information, visit our Contact Page.